AZ Money holds customer experience in high regard, making unconditional efforts to ensure our platform is accessible, seamless, and beneficial for all our users. We conduct regular reviews and audits of our personnel and platform to meet our extraordinary service standards.
We understand that not everything goes to plan and that you may wish to express your concerns. Find information below on filing complaints with partners or AZ Money.
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All third-party brokers and providers in AZ Money get vetted and screened to meet our exceptional standards. However, suppose you find issues with their service. In that case, you need to contact the individual or organisation directly to address your concerns.
AZ Money is a reference service presenting quotes from brokers and providers. As they are not associated directly with the products and services, we cannot address your concerns on your behalf.
Should you require more advice on how to raise a complaint about a company mentioned on AZ Money, our customer services can provide more information on the process.
AZ Money puts the utmost effort into providing top-quality service for our users. We continually review our platform and our insurance and mortgage partners to ensure your experience with us is a positive one.
However, we do understand that service may not be up to expectations. Should there be any information inaccuracies, oversights, malfunctions, or poor experience with our platform or partners, you can file complaints in the channels below.
AZ Money
Domantas Valiunas, Unit 949, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG. Email:
Customer experience is urgent, and we aim to address and resolve complaints as soon as possible. As soon as we receive your complaint, our customer services will refer it to the relevant department and return with a response once investigated.
During the investigation process, our customer service personnel will strive to update you with relevant information, aiming for a resolution. We kindly advise our customers that some complaints can take longer to address where there is a complex issue.
AZ Money has strict processes to address a customer complaint of any service category adequately. However, you can refer further to the Financial Ombudsman Service (FOS) if you deem our resolution unsatisfactory.
The FOS contact details are as follows:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
If we cannot resolve your case within eight weeks, you can request an external review to the FOS within six months of our final response date. The resolution services are free to use, but please note that not all complaints are eligible for review.